Ink & Tails
Policies & FAQ
House policies
- Bring their usual food
- Please pack enough of your dog's regular food for the whole visit, so their tummy stays happy.
- A crate is available here
- We have a crate on site — no need to bring your own unless you'd prefer to.
- One comfort item is welcome
- Feel free to send one blanket or toy that smells like home. It's optional.
- Share your arrival and pickup times
- Let us know when you plan to drop off and pick up, so we can be ready for you.
- Meet-and-greet for new guests
- First-time pups visit for a short meet-and-greet before their first stay.
- Pickup timing
- Picking up at the same time you dropped off is never extra. Later afternoon or evening pickups add a late-pickup charge. Flexible drop-off and pickup at any hour is available by agreement.
- Payment holds your dates
- Payment holds your spot. Every stay still gets a personal review of dates, times and care needs before final confirmation.
- Adjustments after review
- If your request needs changes (timing, holidays, extra dogs or special care), we'll contact you before confirming. You may owe a balance or receive a partial refund for the difference.
Holidays
Holiday care is about time-and-a-half. For example, daycare that's normally around $8 an hour is about $12 an hour on a holiday. For big holidays, the weekend around it may be charged at holiday rates too. Your quote is confirmed before you book. Holiday rates apply on these dates:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Eve & Christmas Day
- New Year's Eve
Walk rates
- 30-minute walk$30 per walk
- 60-minute walk$47 per walk
- Holiday walk$38 per walk
- Additional dog$18 per dog, per walk
- Puppy walk$33 per walk
Rates are listed individually. When more than one applies — a holiday, a puppy, extra dogs or a longer walk — we confirm your final combined quote in writing before anything is booked.
FAQ
Do I need an account to book?
Yes. Sign in, connect with Google or create an account first. You'll then set up your pup once, and future bookings take a few taps.
Does sending a request reserve my dates?
No. Unpaid requests only send us your details — no spot is held. Payment secures the booking, and we confirm by your preferred contact method.
How many dogs can I book at once online?
Up to two. For more, contact us and we'll arrange it personally.
Is there an extra charge for pickup time?
Picking up at the same time you dropped off is never extra. Later afternoon or evening pickups add a late-pickup charge, shown in your estimate before you pay.
Can you take drop-offs or pickups at odd hours?
Yes — flexible drop-off and pickup is available 24 hours a day by agreement. Just ask when you book.
How do holidays work?
Holiday care is about time-and-a-half (for example, around $12 an hour instead of $8 for daycare). The weekend around a big holiday may also be charged at holiday rates. Your final quote is always confirmed before the booking is final.
How can I pay?
Card online, Zelle, Venmo (@extraordinarycare) or cash. Zelle and Venmo details appear when you review payment.
Will I get updates during the stay?
Yes. You choose how much you'd like to hear from us — from a full stay story to only if needed.
Payment holds your dates. Every stay is reviewed by Ink & Tails before final confirmation. If timing, holidays or care needs change the price, we'll contact you first. Any balance is due before the stay, and overpayments are refunded.
Questions? 732-766-4868 · Email us · Book your service